Frequently Asked Questions

Need a little more information? Browse our frequently asked questions about ordering from Sarah’s Creek, including payment, delivery and returns. If you still have a question, please get in touch. We’ll be happy to assist.

Ordering

Browse our online wine selection, add your chosen products to your cart and complete the secure online checkout. Once your order has been placed, you will receive an order confirmation by email.

If your order has not yet been dispatched, please contact us as soon as possible at
info@scwines.co.za. We will do our best to assist.

Payment

We accept secure online card payments through our approved online payment gateway.

Yes. EFT payments are available by prior arrangement only. For your security, our banking details are not published on the website and will be provided directly by Sarah’s Creek Wines once your order has been confirmed.

Delivery

Yes. We offer nationwide delivery within South Africa.
Delivery charges are calculated at checkout based on your delivery address and the size of your order.
Estimated delivery times is 5 to 7 working days as per standard delivery time frames. Delivery times may vary depending on your location and courier schedules.

Yes. Once your order has been dispatched, you will receive tracking information by email.

Returns

Please notify us within 48 hours of delivery by emailing info@scwines.co.za with your order number and photographs of the affected products where possible. We will investigate and resolve the matter as quickly as possible.

Unopened products may be returned where the return results from our error or where goods were damaged during delivery. Please refer to our Shipping & Returns Policy for full details.

General

Yes. By placing an order you confirm that you are 18 years of age or older and legally entitled to purchase alcohol in South Africa. Proof of age may be requested before dispatch or delivery.

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